Întrebări şi răspunsuri

According to the legislation in force, to drive in Switzerland, a driver will need a valid national driving license, issued by either of the following authorities:
- member states of the Convention on road traffic
- member states of the European Union
- the states with which Switzerland concluded a treaty on the mutual recognition of driving licenses
Thus, if you have a valid driver's license issued by one of these states, you can drive in Switzerland, without the need to transcribe or change your driver’s license. Otherwise, in the situation where your license was issued by a state that does not fall into the above categories, you will need to exchange your driving license for a Switzerland one in order to be able to legally drive a car.

The simple answer is yes. The rental car can be driven by people other than the person applying for the rental, but each person who intends to drive the car must present a valid ID and driver's license. If they cannot be physically present on the day of the car pick-up, a copy of their driver's license (front/back) will be required, as well as a copy of their passport or ID.

This is not possible. At Autocom Rental, cars can only be rented by drivers who have at least one year of experience behind the wheel.

Yes, at Autocom Rental there are no age restrictions for our customers. Thus, both elderly and young people can rent a car without issue, as long as they have a valid driving license.

Yes. Any person can book the rental car. However, they will need to confirm the driver's identity before registering the booking.

The vehicles made available by Autocom Rental can be reserved even 6 months in advance. Alternatively, in cases where you need a car quickly, reservations can be made at least 30 minutes in advance. If you want your car to be ready 30 minutes after the opening time of the agency, you will have to register your reservation the day before.

Yes, a deposit is required to register a car reservation. The total rental cost will be paid at the time of taking over the car.

Yes, but this is only possible if there are cars available within the agency. However, we still recommend that you make a reservation before renting, as our entire stock of vehicles may be unavailable during busy periods.

Yes, your reservation can be canceled if for some reason you are unable or unwilling to proceed with the rental process. In this situation please notify us as soon as possible to carry out the cancellation procedures. You will also need to provide us with the reservation number that you received on your email address at the time of registration.

If you cancel your reservation, a predetermined additional fee may apply. However, if you make sure to cancel your reservation more than 7 days before the pick-up date, no additional fees or charges will apply. The cancellation fee will only be applied to those who cancel their bookings less than 6 days in advance.

The answer is yes, but this depends on the nature of the changes. To make any kind of changes to your reservation, please contact the Autocom Rental team and make sure you have the reservation number you received on your email address at the time of registration.

The answer is yes. If you wish to make changes to the rental period, please inform our staff at the time of taking over the vehicle. They will check whether the change you want is possible based on the bookings of other customers and let you know if it can be done or not.

Cars rented from Autocom Rental can be reserved for periods of up to one month.

Yes, of course. At Autocom Rental, all cars are suitable for non-smokers, as smoking is prohibited inside all our cars.

When the time to pick up the requested car is approaching, it is very important to make sure that you arrive on time, so as to avoid any inconvenience. That is why we urge you to let us know as soon as possible if you know you will be late. Otherwise, after one hour your reservation will be canceled and the chosen car may no longer be available in our stock.

Yes. At Autocom Rental you will have the opportunity to opt for the type of car you want. Since our offer includes both cars with automatic gearbox and cars with manual gearbox, you will be able to choose between them the model you want.

This will not be possible. Smoking is prohibited inside all cars rented from Autocom Rental.

Car rental rates are determined based on several factors, such as rental period, car model requested, accessories and/or additional services requested by the beneficiary. Thus, depending on the type of vehicle chosen and the additional options requested, the rental cost may decrease or increase accordingly.

Payment for the car rental made available by Autocom Rental can be made both in cash and by means of a debit or credit card, depending on the beneficiary's preferences. Please keep in mind that for certain car models it is only possible to pay by card. Also, in the case of cars that can be rented with cash payment, you will need to present an additional ID in addition to your driving license.

No. Autocom Rental does not offer such discounts for its car rentals.

The rental price of the car can be paid both online, in advance, and on the spot, at the time of taking over the car.

Yes, rental costs and rates may vary depending on the seasons as well as the number of bookings recorded. Please see our prices and rates page for up-to-date rental costs.

The answer is yes. In the case of winter tires, it is important to know that they are fitted at the beginning of the winter season on all cars available for rent. If you want snow chains, please mention this in the contact form or when you get in touch with the Autocom Rental team. Autocom Rental employees will register your request and inform you of the additional cost for renting snow chains.

Yes, most of the Autocom Rental cars are equipped with high-performance navigation systems, so you will be able to benefit from this accessory. Please mention your request in the contact form or when you contact one of the Autocom Rental employees.

Yes. However, please keep in mind that there are a limited number of cars equipped with such options, so it is important to mention your request in the contact form or when contacting the Autocom Rental team. Thus, our employees will be able to inform you about the availability of these supports and the related additional rates.

The answer is yes. The number of child seats available varies according to the age and height of the child, so it is good to make sure in advance that one will be available for you. For this, please mention your request in the contact form or when you get in touch with our employees. They will inform you about the availability of child seats, as well as the related costs. Also, if you wish, it is also possible to install your own child seat in the car rented from Autocom Rental.

First, you'll need to show your driver's license and ID or passport, as applicable. You will also need to provide copies of these documents for all persons intending to drive the car (if applicable).
You will then need to sign the rental agreement and pay the rental fee, either by card or in cash if you pay at the agency's office. Of course, people who have paid in advance will no longer have to pay anything when taking over the car.
After this, there will be a brief explanation of the characteristics of the vehicle, as well as an inspection of it, where, together with the inspector, you will be able to look for any kind of scratches or damage. After completing the inspection, the car keys will be handed to you after which the car can be used.

This is not possible. Please make sure you drop off or pick up your rental car during our business hours.

This is not possible. Please make sure you have your driver's license with you, as the rental of the vehicle cannot proceed without a valid driver's license and ID at the time of collection.

This is not possible. Autocom Rental does not offer car delivery services to customers' homes. To pick up the car, you can choose either to deliver it to the airport (Zürich) or to pick it up directly from our office.

Your rental contract with Autocom Rental covers a distance of 200 km per day. Thus, you will be able to drive the rented car up to 200 km daily, without any additional costs. If you travel more than 200 km per day with the rental car, you will have to pay an additional fee (approx. 0.2 EUR) per kilometer.

Every car rented from Autocom Rental is delivered with a full tank and must be returned in the same condition. Thus, before returning the car, it is important to make sure that it is fully fueled. If the car is returned with less fuel than at the initial handover, you will have to pay an additional fee of 2.5 CHF per liter.

Yes, if you want the rental car to be delivered to you directly at the airport, an Autocom Rental representative will be waiting for you and will hand you the rental documents that must be signed. Car pick-up at Zürich airport is free for cars rented from Autocom Rental, and this also applies to their handover at the end of the rental period.

The rented car can also be driven outside of Switzerland, under certain conditions, but only with the prior agreement of the Autocom Rental team and only in the member countries of the European Union. For this, you will have to pay an additional fee of CHF 100, which is necessary to extend the territorial coverage of the insurance.

If you are involved in an accident with the rental car, it is very important to inform the Autocom Rental team immediately. You will then need to hand over the amicable accident report or the report drawn up by the Traffic Police regarding the parties involved and the circumstances of the accident to the representatives of Autocom Rental. Otherwise, you will have to pay a fee of between 200 CHF and 500 CHF depending on the damage to the car.

In the event that the car will be damaged or damaged during the period in which it is rented, the beneficiary will have to pay an additional fee for the period in which the car will be taken out of use for repairs, regardless of the nature of the repairs or their duration.

If you find yourself in the unpleasant situation of a road accident, it is very important to make sure that you follow the steps listed below:
- Remove the car from the road and move it to a safe area to prevent any further accidents
- If necessary, provide first aid to all parties involved
- Immediately report the accident to the competent authorities (Police)
- Make sure you get the information of all parties involved
- Contact the Autocom Rental team to announce the situation
Under no circumstances should you negotiate a deal on the spot. Any such private settlement may invalidate the insurance, which will cause all costs to be borne by you.